Frequently Asked Questions
Q: I have a voucher code – now what?
A: How to redeem a voucher code in 5 easy steps:
1. Add one shower curtain of your choice to your cart and click “view cart” to proceed to checkout
2. Enter your voucher code in the voucher/ discount code box
3. Fill out your name and select a country to apply any shipping fees
4. Complete the checkout process and get ready to receive a beautiful new shower curtain!
5. Repeat steps 1-4 for any additional voucher codes
Q: I tried entering my voucher code and it says “invalid” but I know it’s correct, or it reads as valid but does not show my discount at checkout – what do I do?
A: Try clearing your cookies then restarting your browser. Also, try copy-pasting the entire code instead of entering it one letter at a time. If that doesn’t work, please contact us at info@rockcandylife.com.
Q: I live outside the US and I placed my order over 14 business days ago, but it has not arrived yet – what gives?
A: While Rock Candy Life sends out orders the next day, sometimes there are unexpected delays with international shipping. Please give it a few days after the allotted time period, then contact us at info@rockcandylife.com if it has still not arrived.
Q: Do you ship to my country?
A: Yes! We have just launched our worldwide shipping at $10 per curtain. Simply select your country from the drop down menu at checkout.
Q: What are your curtains made out of?
A: Rock Candy Life curtains are made of 100% recyclable, chlorine and PVC-free eco-vinyl.
Q: Do you have any other designs?
A: Not yet – but stay tuned for our next “Preppy Luxe” shower curtain, coming soon.
Q: I’m a business owner or know of a business that would be interested in carrying Rock Candy Life – how do I make this happen?
Q: My question has not been answered on the FAQ! Now what?
A: Please email us at info@rockcandylife.com or call 512-291-7626 x 602.
